Terms and Conditions for

Online Ordering

These terms and conditions govern your use of the online ordering services provided by Green Apple Pancake House, herein referred to as Green Apple Pancake House;. By placing an order through our website, you agree to be

bound by these terms and conditions.

1. Order Placement

1.1. By placing an order through our online platform, you confirm that you are at least 18 years old and

legally capable of entering binding contracts.

1.2. All orders are subject to availability and acceptance by the Restaurant.

1.3. The Restaurant reserves the right to refuse or cancel any order at its sole discretion, without

liability.

2. Menu Items

2.1. The Restaurant endeavors to provide accurate descriptions and images of menu items on its online

platform. However, variations may occur due to factors such as seasonal availability and ingredient

substitutions.

2.2. All prices are inclusive of applicable taxes unless otherwise stated.

3. Payment

3.1. Payment for orders placed through our online platform must be made using the specified payment

methods.

3.2. Payment processing services are provided by third-party payment processors. The Restaurant shall

not be liable for any errors, delays, or failures in payment processing.

4. Delivery and Collection

4.1. Delivery and collection options may be available, subject to the Restaurant's discretion and

geographical limitations.

4.2. Delivery times are estimates and may vary due to factors beyond our control, including but not

limited to traffic conditions and weather.

4.3. The Restaurant reserves the right to refuse delivery to certain areas or locations deemed unsafe or

inaccessible.

5. Cancellations

5.1. Cancellations are subject to the Restaurant's cancellation policy, which may vary depending on the

circumstances of the order.

6. Amendments

6.1. The Restaurant reserves the right to amend these terms and conditions at any time without prior

notice. Amendments will be effective immediately upon posting on our website.

7. Limitation of Liability

7.1. To the fullest extent permitted by law, the Restaurant shall not be liable for any direct, indirect,

incidental, special, or consequential damages arising out of or in any way connected with the use of our

online ordering services.

8. Governing Law

8.1. These terms and conditions shall be governed by and construed in accordance with the laws of

Illiinois. Any disputes arising out of or relating to these terms and conditions shall be subject to the

exclusive jurisdiction of the courts of Illinois.

By using our online ordering services, you acknowledge that you have read, understood, and agree to be

bound by these terms and conditions. If you do not agree with any part of these terms and conditions,

please do not place an order through our online platform.

Refund Policy for Green Apple Pancake House

At Green Apple Pancake House, we value our customers and strive to provide an excellent dining experience with

every order. Please read our refund policy carefully:

1. Incorrect or Missing Items

 If your order contains incorrect or missing items, please notify us within 30 minutes of receiving

the order.

 You may be eligible for a replacement, or a partial/full refund based on the specific issue.

2. Refund Process

 All refund requests must be made via email or phone with valid proof of purchase.

 Refunds or replacements will be considered on a case-by-case basis.

 Approved refunds will be processed within 5–7 business days to the original method of

payment.

3. Non-Refundable Situations

 No refunds will be issued for orders where the food has been tampered with, or if you change

your mind after receiving the order.

 We do not issue refunds for dissatisfaction due to personal taste preferences.

If you have any questions or concerns regarding our refund policy, please contact us at 708-294-8424

Privacy Policy for Green Apple Pancake House

At Green Apple Pancake House, we are committed to protecting your privacy and ensuring the security of any

personal information you share with us. Please take a moment to read our privacy policy:

1. Information We Collect

 Personal Information: When you place an order, we collect personal information such as your

name, phone number, email address, and delivery address.

 Payment Information: We use third-party payment processors, and your payment details (e.g.,

credit card information) are processed securely through these platforms.

 Usage Data: We may collect data regarding how you interact with our website, such as IP

addresses, browser types, and pages visited, to improve our services.

2. How We Use Your Information

 Order Processing: We use your personal information to process and deliver your order.

 Customer Support: Your contact details may be used to respond to inquiries or provide

assistance with your order.

3. Information Sharing

 We do not sell, trade, or rent your personal information to third parties. However, we may share

your information with trusted service providers (e.g., delivery services, payment processors) to

facilitate your order.

 We may also disclose your information if required by law or to protect the rights, safety, or

property of Green Apple Pancake House.

4. Data Security

 We implement appropriate technical and organizational measures to protect your data from

unauthorized access, disclosure, or misuse.

 While we strive to protect your information, we encourage you to take precautions, such as

using secure devices, when interacting with our website.

5. Cookies

 Our website uses cookies to enhance your browsing experience, track orders, and collect

analytics on how users interact with our website. You can manage cookie preferences through

your browser settings.

6. Your Rights

 You have the right to access, update, or delete your personal information at any time by

contacting us at 708-294-8424.

7. Policy Updates

 We may update this privacy policy periodically to reflect changes in our practices or for legal

reasons. We will notify you of any significant updates via email or on our website.

If you have any questions or concerns regarding this privacy policy, please contact us